What are the benefits of registering?

With an online account you get access to view all previous orders, easily request an online quote.

I can't remember my password, how do I reset it?

Go to the Sign-In page and follow the Forgot password link, submit your email address. Follow the instructions delivered.

Can I reprint my invoice?

Yes. From the order history page, all previous order invoices are available to be printed.

Can I add an alternate delivery address?

Yes, From the addresses Menu option you can edit and or add multiple addresses for billing and delivery

Do you offer delivery?

Yes, we offer delivery to residential, commercial and site addresses across the Sydney Metro area, lower mountains, Gosford and Wollongong areas

What areas do you deliver to?

Sydney Metro area, lower mountains, Gosford and Wollongong areas. Contact us for areas outside of this.

How long does delivery take?

Standard delivery is typically next day for stocked items. Special Order items or out of stock items may increase this time.

How much does delivery cost?

Delivery fees are calculated on delivery distance. The cost will be confirmed at the time of ordering.

Do you offer same-day or express delivery?

Same-day or priority delivery may be available for in-stock items within certain areas. Please enquire early, as availability is limited.

What days do you deliver?

Deliveries are made Monday to Saturday, excluding public holidays.

Will I need to be on site for delivery?

Ideally someone should be available to receive and sign for the delivery. Safe drop options may be available on request.

Can you deliver to construction sites?

Yes. Please ensure site access is suitable for delivery vehicles and provide clear instructions regarding unloading areas.

Can I request a day and time for delivery?

You can include a note prior to check out, with any specific delivery requirements, like location, day and time. We'll do our best to accommodate any reasonable request.

What is Click & Collect / Pickup?

Click & Collect / Pickup allows you to place your order online and pick it up from our store at a scheduled time that suits you.

How do I place a Click & Collect order?

Simply add products to your cart, select "Pick Up" at checkout, and complete your payment.

When will my order be ready for collection?

Orders are usually ready within 4 hours, depending on stock availability and order size. You'll receive a notification once your order is ready for pickup.

Can I collect my order the same day?

Same-day collection may be available for in-stock items ordered before the daily cut-off time. Please check product availability or contact us to confirm.

What do I need to bring to collect my order?

Please bring your order confirmation and photo ID. If someone else is collecting on your behalf, they must provide the order reference.

Where do I collect my order?

Pickup details, including the collection point and address, will be provided in your order confirmation email.

Can I change my pickup time or location?

Yes, provided your order has not already been prepared. Please contact us as soon as possible to make any changes.

What if I don't collect my order on time?

We'll hold your order for a limited period. If not collected within this timeframe, it may be returned to stock and refunded.

Can I inspect items at pickup?

Yes. We recommend checking your order at collection. If there are any issues, please notify our team immediately.

Are all products available for Click & Collect?

Most products are available, however some oversized, or special-order items may be excluded. This will be noted on the product page.

Is Click & Collect free?

Yes, Click & Collect is free unless otherwise stated for special handling or oversized items.

How do I place an order online?

Simply browse our products, add items to your cart, and proceed to checkout. Follow the prompts to enter your delivery or pickup details and complete payment.

Can I place an order online for pickup?

Yes. During checkout you can select Pickup and collect your order once it's ready.

Do I need an account to place an order?

No, you can check out as a guest. Creating an account allows you to view order history and track orders more easily.

How do I know if a product is in stock?

Stock availability is displayed on the product page. If an item is unavailable or subject to lead times, this will be noted.

Are prices shown online inclusive of GST?

Yes, all prices shown online include GST.

Can I change or cancel my order after placing it?

Orders can sometimes be changed or cancelled if they have not yet been processed. Please contact us as soon as possible to discuss your request.

How do I pay for my online order?

We accept secure online payments via credit/debit card, afterpay, paypal, and pay on trade account for account customers.

How do I track my order?

Once your order is dispatched for delivery or ready for pickup, you'll receive a notification with relevant details.

Can I order custom or special-order products online?

For non listed items, you can request a quote for the items, providing as much detail as possible and we will provide a quote returned via email for your acceptance and payment.

Will I receive an order confirmation?

Yes. You'll receive an email confirmation once your order has been successfully placed.

What if I ordered the wrong item?

If your order has not been dispatched or collected, contact us immediately. Returns are subject to our returns policy.

Is my personal and payment information secure?

Yes. Our website uses secure encryption to protect your personal and payment details.

I think my payment has failed, can you help me?

You will be notified instantly if there is a problem with your payment. You will be prompted for an alternate payment method.

How do I request a quote?

You can request a quote by phone, email, or through our website "Get A Quote" from the top menu. If you are a registered user, you can request a quote from the checkout page as on option to payment.

Do you provide quotes for both trade and retail customers?

Yes, we provide quotes for trade, commercial and retail customers.

Is there a minimum order value for a quote?

A minimum order value may apply depending on the product and type of quote. We will advise you when you request a quote.

How long does it take to receive a quote?

Quotes are typically provided within a few hours, depending on the complexity and products requested.

Are your quotes fixed prices?

Quotes are generally valid for a specified period and are based on current pricing and availability. Prices may change after the expiry date.

Do quotes include delivery?

Delivery can be included if requested. Delivery costs will depend on location, order size, and any special delivery requirements.

Can you quote for custom or special-order items?

Yes, we can quote for custom profiles, machining, and special-order products. Lead times and pricing will be confirmed in the quote.

Can I get a quote for a project?

Yes, we can provide project quotes. Please send your material list, measurements, and any drawings or specifications.

Do you offer trade pricing on quotes?

Trade pricing is available for approved trade accounts. Please enquire to discuss eligibility and account setup.

What types of timber do you supply?

We supply a wide range of timber products including structural timber, hardwoods, softwoods, decking, cladding, flooring and engineered wood products.

Do you supply timber for residential and commercial projects?

Yes, we supply timber for residential, commercial and construction projects of all sizes.

Is your timber graded and certified?

Yes. Structural timber is supplied to the relevant Australian Standards and grading requirements. Certification is available where applicable.

Do you supply sustainably sourced timber?

Yes. Many of our timber products are sourced from responsibly managed forests and hold recognised sustainability certifications.

Can I order timber in specific sizes or lengths?

Standard sizes and lengths are available, and custom sizing may be possible depending on the product and availability.

Welcome Sign In/ Register

FAQs

Click to view frequently asked questions

GENERAL INFO

PRODUCT INFO

Was this helpful?

Home

Call us

Cart

FAQs

Products

Services

About

Resources

Search

FAQs

Products

Services

About

Resources

Subscribe