FAQs
Do you offer same day delivery across all of metro Sydney?
We offer Next Day delivery for all in-stock items, and deliver right across the metropolitan areas, including the following areas and their surrounding suburbs: Eastern Suburbs, Hills District, Inner West Canterbury-Bankstown, Northern Beaches, Northern Suburbs, North Shore, St George, Southern Sydney, South-Western Sydney, Sutherland Shire, Western Sydney
Do you mill timber from all origins?
We only mill, dress, rip or dock fresh timber supplied by Canterbury Timber.
We will not process timber supplied by customers as:
we are uncertain of its origin and there can be no certainty it can be replaced if damaged; and
it may contain foreign bodies (nails, bolts etc.) which may damage the machinery, prematurely blunt cutting blades or injure customers and staff.
What species do you mill?
The significant majority of timber milled is pine. Where the timber will be painted, we will use F/J milling blanks, clear grade or select DAR boards (e.g. CD10025, CD5025, PSD30050 etc.) or Ezitrim/Design Pine depending on the customer’s intended use and the most suitable and time dependent stock available.
We also mill all other DAR or F27 species (Blackbutt, Meranti, Merbau, Spotted Gum, Victorian Ash) as well as all flooring and decking species depending on the customer’s intended use and the most suitable and time dependent stock available.
What lengths do you prefer?
We prefer to mill or rip short lengths. Long lengths e.g. 5.4m, 6.0m are difficult to handle through the header or the table saw and are problematic, producing damaged or generally lower quality finishes.
For door jambs, we ask the customer to confirm door or jamb sizing.
Do you charge for docking?
Generally, we dock (crosscut) to length free of charge for small quantities. A charge may be applied for large docking volumes or for precision cross cutting to length.
What is the finish on ripped faces?
As a default service level, ripped boards will be supplied with a sawn face. Customers may ask for dressed faces. Dressing attracts additional charges.
Can customers purchase part sheets?
For sheet cutting, customers purchase the entire “standard” sized sheet. Customers can elect not to take offcut(s).
How do you determine sheet quantities required for cutting?
A free (open source) sheet cutting optimiser App is used to plot cutting patterns and determine sheet quantities required. Sheet cutting patterns are determined including 4mm saw blade waste for each cut. Ideally, this would one day be on the website as well.
Can you do other milling and related services?
We also laminate, pencil round, bull nose, bevel, chamfer.
Through Heritage Profiles we can match existing or customise milling profile. Heritage carries more than 3500 existing profile cutters. For custom profiles, Heritage fabricates cutters.
How are customer requirements determined?
The customer is asked:
- What the finished timber will be used for?
- What finished timber dimensions are?
- What type, size, orientation?
- What timber lengths and how many are required?
- Where the timber will be used – inside, outside, wet area?
- Whether the timber will be painted, stained or clear coated?
We will then suggest a species/feedstock based on time dependency and cost.
Is it ever difficult to understand the customers requirements?
Where there is any uncertainty regarding the customer’s requirements, we ask them to send us a detailed drawing with all requirements and supporting information.